Request to Delete Your Data

1) In the app (recommended)

• Delete specific Items/Totes you own: Open a Tote, select the content you want to delete, and use the Delete action. Deleted items/totes can be permanently removed from the Deleted screens.
• Delete all data in a Workspace you own: Go to Settings → Workspace → Close This Workspace. This permanently removes all totes, items, images, invites, and related logs in that Workspace.

2) Email request (if you can’t access the app)

Send an email from the address associated with your SnapSort AI account to support@snapsortai.com with the subject:

Data Deletion Request – SnapSort AI

Include the following:

• Your full name and the email address tied to your SnapSort AI account.
• Whether you want to delete data from all Workspaces you own or from specific Workspace(s) (provide name(s) if possible).
• The scope of your request (examples below).

• Workspace content you own: Totes, Items, associated images (thumbnails/medium variants), AI tags/“chips,” and related logs.
• Invitations you issued: Pending outgoing invites for Workspaces you own.
• Saved shipping addresses: Addresses you’ve saved for physical orders.
• Support records: On request, we can delete support emails/threads we control (if not otherwise legally required to keep).
• Push notification tokens: We can remove your device tokens and disable future push for your account.

Note: If you are a member of someone else’s Workspace, we cannot delete that Workspace’s data without the owner’s approval. We can remove your account’s link to that Workspace and purge your personal data that we control.

• Purchase & tax records: In-app purchases and physical orders may be retained for accounting, fraud prevention and legal obligations as described in our Privacy Policy.
• Technical security logs: Logs may be retained to protect our services from abuse.
• Photos, recovery records, backups & caches: Removing an item or workspace from the app does not confirm that every stored copy has been erased. Some photos remain pending a sharing and ownership review.

- In-app deletions (Items/Totes/Workspaces) begin immediately.
- Email requests require identity verification before processing.
- We are completing the photo-cleanup process and cannot currently promise that all stored copies are erased within a fixed number of days. Use the contact route above to request deletion status.

For your security, we may ask you to verify your identity and ownership (e.g., reply from the account email or complete a verification step) before we process deletion requests.