Delete Your SnapSort AI Account
This page explains how to permanently delete your SnapSort AI account and associated data. It applies to our Android and iOS apps published by SnapSort AI.
Delete your account in the app (recommended)
- Open the SnapSort AI app and sign in.
- Go to Settings.
- Tap Delete My Account and follow the on-screen steps.
We’ll email you a confirmation when the deletion process starts and when it completes.
If you can’t access the app
You can request deletion via email:
- Send an email to support@snapsortai.com from the address linked to your SnapSort AI account.
- Subject: Request to Delete Account
- Include: Your full name and (optional) any workspace name(s) you own.
We may ask you to verify ownership before processing the request.
What is deleted
- Your profile (email, account ID) and login access.
- Workspaces you own are closed, with items, totes, memberships and invitations removed from the active app. Photo cleanup is a separate step described below.
- Invitations you issued or received that are still pending.
What may be retained (and why)
- Purchase records (e.g., credits, digital/physical orders) may be retained for accounting, fraud prevention and legal obligations as described in our Privacy Policy.
- Technical security logs may be retained for a limited time to prevent fraud or abuse.
- Some photos and recovery records remain pending a sharing and ownership review. Closing a workspace or deleting a sign-in account does not confirm that every stored photo or backup has been erased.
How long deletion takes
In-app deletion begins after you confirm. Workspace removal and sign-in deletion can finish before photo and backup cleanup. We are completing the photo-cleanup process and cannot currently promise that all stored copies are erased within a fixed number of days. You can use the contact route above to request the status of associated-data deletion.
Shared data and workspaces
- If you own a workspace, it will be closed as part of deletion. The photo and recovery-record limitations above still apply.
- If you are a member in others’ workspaces, you are removed from those. Those workspaces remain available to their owners.
Questions
Contact support@snapsortai.com.
Last updated: August 2025